Frequently Asked Questions
Everything you need to know about your UNOde50 shopping experience.
What materials are used in UNOde50 jewelry?
Our pieces are handcrafted in Spain using a unique silver-plated metal alloy, 18k gold-plated metal, and high-quality materials such as leather, Swarovski crystals, and Murano glass.
How should I care for my jewelry?
To maintain the shine, clean silver-plated pieces with a soft cloth and a non-abrasive silver cleaner. Avoid contact with perfumes, water, or chemicals, and store your jewelry in its original protective pouch.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
You can return any unworn items in their original packaging within 30 days of purchase for a full refund or exchange. Please note that for hygiene reasons, earrings cannot be returned.
Do your products come with a warranty?
Yes, all UNOde50 products include a 3-year warranty from the date of purchase covering any manufacturing defects. Please keep your proof of purchase to validate the warranty.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.